Zoom enters a tougher competition with Microsoft; Setting up email and calendar service

Program Zoom (Zoom) has added new Mail and Calendar services to its platform as part of its plan to deliver business features announced at its annual Zoomtopia event. Zoom’s email and calendar service, which are now in beta, sit alongside other tools like Team Chat and Meetings.

Zoom recently entered the realms of Slack and Microsoft Teams with the introduction of Zoom Team Chat, and now it’s competing to offer a more comprehensive hybrid approach that includes instant communications, video, and email. Zoom Mail and Calendar services are two new approaches that businesses can now use against products like Microsoft 365 and Google Workspace.

Zoom email
Zoom email service

In the company’s blog post, Joseph Chong, Zoom’s head of products, writes that their email service is end-to-end encrypted for users. Part of this post reads:

“Zoom Mail and Calendar services target small to medium customers; “Especially businesses that value their email privacy.”

The new features are designed so that users don’t need to switch apps when sending group messages, starting a video meeting with their team, or responding to email from customers.

Zoom also explains that customers can use the new @zmail.com domain for their accounts. Meanwhile, Zoom One business plan customers can have their own custom domain.

Zoom calendar service

Future features of Zoom

Zoom also hinted at some other new features at its event. One of them is called Zoom Spots, which tries to bring flexible interaction from the way you work in person by keeping the camera on you and your teammates in a virtual co-working space. This feature will be available in early 2023.

Also, in 2023, this platform will be equipped with a new chatbot based on artificial intelligence called Zoom Virtual Agent, which can solve customer problems and reduce the volume of calls to human agents of businesses.

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